FAQ

Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

Yes, this is possible. When you place an order on one of our web shops, you can leave a comment with the order. When you tell us your preferred delivery day, we will try to take this into account.

Please note:Our carriers only deliver on working days.

All amounts stated are exclusive of VAT.
 

Netherlands:Orders above €85 will be delivered free of charge in the Netherlands. We charge different shipping costs for shipments abroad.
For orders under €85, we charge shipping costs of €10.50.
Belgium and Luxembourg:For Belgium and Luxembourg the shipping costs are €15.
Other countries: The shipping costs for countries outside the Benelux vary. These are calculated during the ordering process based on the GEO zone of the delivery address and the shipping weight of the order.

We do our utmost to deliver the order to you as soon as possible. We try to ship orders placed before 12 noon on workdays the same day. However, we are not always successful in achieving this. Sometimes products are not in stock and delivery of your order may take a little longer. The product page contains an indication of the delivery time. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.

Are you sure?

Do you want to be sure about the delivery time for your products? Please contact us! You can reach us via info@bestfix.nl or via +31 (0)570 768 737.

Delivery is via the postman or parcel deliverer from DHL or Ben Becker transport. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

Yes, that's possible. We work with transport partners DHL and Ben Becker. Our carriers send a track & trace code to the billing address, where the order can be tracked.

If, when your order is delivered, you see that the packaging is so damaged that you are unsure whether the products are in good condition, we advise you to refuse the shipment. Do you keep the stuff? In any case, have the damage reported to the carrier.

We recommend taking photos in both cases. Send this to info@bestfix.nl and contact us.

Check the packing slip that comes with your order. This lists the products that you should have received. Sometimes it happens that we do not have a small portion of the products in stock. Then we often choose to send the products we already have.
The rest of the products will then be shipped at a later time.

Does the shipment not match the packing slip or are you in doubt? Please contact us at info@bestfix.nl.

Yes, that is possible. You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs in the Netherlands are approximately €7.25 per package, consult your carrier's website for the exact rates.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us at info@bestfix.nl or you can register the return via our returns page. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.

Would you like to exchange your product? That's no problem at all. You can contact info@bestfix.nl for this. However, you will bear the costs for returning the product yourself.

You can register a product for return in several ways. First of all, this can be done via our returns page. You can also register the return by email. Send an email to info@bestfix.nl with a completed revocation form.

Finally, you can also register the return by post. Please also send the revocation form printed and completed with your products to be returned.

Outlet products cannot be returned. This is also described in our General Terms and Conditions.

Would you like to have a pneumatic nailer purchased from us repaired? Then send the tacker to be repaired to:

BestFix Tackershop
Attn. Repair Department
Visbystraat 25
7418 BE Deventer

To ensure the repair is handled correctly, it is important that you send the following:

• The defective tacker
• Some mounting material that you normally use with the nailer
• A description of the defect
• The name and address details on which the nailer was ordered

Our product specialist Hans carries out the repairs for us. Hans has 40 years of experience in the sector. Your tacker is therefore in experienced and skilled hands with Hans!

Did you still have the factory warranty? In that case, we will send the product to the factory for repair so that your warranty is not void.

How long a repair takes depends on a number of things:

• Are the parts in stock?
  If we have the parts in stock, a repair will take approximately 2 working days to carry out (this does not include shipping time).
• Are the parts not in stock?
  If the parts are not in stock, they must be ordered. Repairs involving out-of-stock parts will take approximately 2 weeks (excluding shipping time).
• Repair under factory warranty?
  If you register a device for repair that is still under manufacturer's warranty, we will send the tacker to the factory for repair. This is because the manufacturer's warranty is only valid if repairs have not been carried out by external parties. This means that the duration of the repair may be somewhat longer, depending on the manufacturer carrying out the repair.

Our rate for repairs is as follows:

€15,- excluding VAT per working quarter.

€12.50 excluding VAT shipping costs

If we expect to be able to carry out the repair for less than €100, we will carry it out immediately. If we expect the repair amount to be higher, we will inform you about this.

We believe it is important that reviews provide the best possible picture of our products and services. Customers can leave a review with us via Google or via WebwinkelKeur.

The reviews left by our customers at WebwinkelKeur are administered impartially by WebwinkelKeur. WebwinkelKeur has taken measures to guarantee the authenticity of reviews. You can read what these measures are here. Our customers are not rewarded for writing reviews. No discounts or other gifts are given.

On our homepage you can find (parts of) reviews from our customers. We manually copy these reviews from customer reviews via Google or WebwinkelKeur. We may correct some spelling and grammatical errors, but we will not change the content of the review.

We do our utmost for you as a customer. This means that you can easily contact us. If you have any questions about anything, you can reach us using the following information:

BestFix Tackershop
Tel: +31 (0)570 768 737
Email: info@bestfix.nl
The trade name of our company is: BestFix Tackershop
Our domain name is https://www.tackershop.nl/
Our business address:
Visbystraat 25
7418 BE Deventer
Chamber of Commerce: 32094217
VAT: NL811183038B01

We do our utmost to offer you the best service and products. However, it can always happen that something does not go exactly as planned. We recommend that you first report any complaints to us by emailing info@bestfix.nl. We will then do our utmost to resolve your complaint within 14 days.

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www. webwinkelkeur.nl/kennisbank/consumenten/geschil. From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

The BestFix Tackershop warranty period corresponds to the manufacturer's warranty period. However, BestFix Tackershop is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

• the consumer has repaired and/or edited the delivered products himself or has had them repaired and/or edited by third parties;
• the delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or are contrary to the instructions of the entrepreneur and/or on the packaging;
• the defect is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.