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Warranty
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or something else happens that gives you a warranty claim. Under European law, we are liable for any defect of conformity that comes to light within two years of delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product, you must contact us within a reasonable period of time. A reasonable time is at least two months. Under circumstances, a period longer than two months may also be acceptable.
If you contact us in a timely manner we will arrange for a free repair or replacement.
Complaints
We do our very best to offer you the best service and products. However, it can always happen that something does not quite go as planned. We encourage you to first report complaints to us by emailing info@bestfix.nl. We will then do our utmost to resolve your complaint within 14 days.
If this does not lead to a solution, it is possible to submit your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere you are free to file your complaint through the European Union platform.